Refund Policy

Every direct download of ProjectFLEX^™ includes a time-limited free trial with no payment method required. The trial exists so you can confirm that the app runs on your system and meets your portfolio, service management, and CMDB needs before you purchase a license.

You may request a refund within 30 days of your purchase date for any reason. You do not need to give a justification, and no conditions, qualifiers, or exceptions apply. Refunds are issued in full to the original payment method.

After 30 days, please still contact us — we review every request and handle billing issues and statutory refund rights as required by applicable law.

Email us at projectflexsupport@flexec.com with your order or receipt number and the email address used at checkout. We aim to respond within two business days. Refunds are returned to the original payment method and typically settle within 5–10 business days, depending on your bank.

Purchases made on projectflex.app are processed by Paddle.com as the merchant of record. Refunds are issued by Paddle in line with the Paddle buyer terms, which also provide a 30-day refund window. You may contact Paddle directly about a transaction, or reach us and we will arrange it.

If you purchased ProjectFLEX^™ through the Microsoft Store or Mac App Store, that store is the merchant and its refund policy applies. We cannot issue refunds for store purchases — please request them through the store. Note that store purchases do not include the free trial.

The one-time Pro unlock is covered by the same 30-day money-back guarantee as a Base license, measured from the date of the Pro purchase.

If the app will not activate or is broken on a supported system, contact support — we will work the issue with you whether or not you request a refund.

If something is wrong with your order, please reach out to us first — a refund within the 30-day window is usually the fastest resolution, and we are happy to help either way.

This policy is part of our Terms of Service. See also our Privacy Policy and EULA.