Support & Accessibility

ProjectFLEX^™ follows your system appearance by default on both macOS and Windows — if your machine is set to Dark Mode, the app opens in dark; Light Mode opens in light. You can override this at any time in Settings → Appearance, where Dark and Light are available as explicit options.

Three text sizes are available in Settings → Appearance: Small, Medium, and Large. The selection scales text and UI elements throughout the app, including work breakdown structures, ticket queues, and CMDB views.

Standard keyboard navigation works throughout the app. Tab and Shift+Tab move between form fields; Enter confirms actions. All data entry — projects, tasks, tickets, and configuration items — can be completed without a mouse.

Project registers, task lists, service tickets, and CMDB records are rendered as standard tables, which are readable by screen readers at a basic level.

We disclose what is not yet supported so you can plan accordingly:

• Full VoiceOver, Narrator, and screen reader optimization (ARIA labels, live regions, chart and Gantt text alternatives) is planned for a future release. Basic table reading works, but custom UI components are not fully annotated.
• Keyboard shortcuts for common actions (new task, new ticket, search) are not yet implemented.
• A high-contrast theme option is on the roadmap.
• Right-to-left (RTL) language layouts are not supported.

FLEXEC Advisory is committed to improving accessibility in ProjectFLEX^™ over time. If you encounter a barrier, please tell us — include your operating system, assistive technology if any, and a short description of what you were trying to do. We aim to respond within two business days.

projectflexsupport@flexec.com

For billing and refund questions, see our Refund Policy. For installation help, see the download page.